Your Questions, Answered Clearly
At Aurum Nassma, we understand you may have questions, and we’re here to help. Below are answers to some of the most frequently asked questions to ensure your shopping experience is seamless and enjoyable. If you can’t find what you’re looking for, feel free to reach out to us directly.
FAQs
What payment methods do you accept?
We accept all major credit cards, debit cards, and secure online payment options. This includes Visa, Mastercard, and other popular payment gateways, ensuring a safe and convenient checkout process.
How long does shipping take?
Shipping usually takes 5-7 business days within the region. For international orders, delivery times may vary depending on the destination. We strive to deliver your orders as quickly as possible without compromising on care.
Do you offer international shipping?
Yes, we are proud to offer international shipping to select countries. If you’re unsure whether we ship to your location, please contact us for confirmation. Additional shipping charges may apply for international orders.
Can I track my order?
Yes, all orders come with a tracking number that will be emailed to you once your package has been shipped. Use this number to monitor your order’s journey from our store to your doorstep.
What is your return policy?
We offer a 14-day return policy for all unused items in their original packaging. If you’re not satisfied with your purchase, you can return it for a refund or exchange within the specified time frame.
How do I initiate a return or exchange?
To start a return or exchange, contact us at aurumnassma@gmail.com with your order details and reason for the return. Our team will guide you through the process and ensure a hassle-free experience.
Do you offer discounts or promotions?
Yes! We frequently run discounts and special promotions on our website. To stay updated, subscribe to our newsletter or follow us on social media for the latest deals.
Are the products true to size?
Our products are designed to follow standard sizing charts. However, we recommend referring to our detailed size guide on the product pages to ensure the best fit.
Can I cancel or modify my order after placing it?
Orders can be canceled or modified within 24 hours of placement. After this period, changes may not be possible due to the order processing. Contact us immediately for any modifications.
How do I contact customer service?
Our customer service team is available to assist you with any queries or concerns. You can reach us by email at aurumnassma@gmail.com or by phone at +971 559 352 023. We’re always happy to help!